Axxess Networks Plans & Features

No Matter Your Needs, We Have a Plan That Works For You

Every business has unique needs, which is why we designed our plans to flex to fit companies of all shapes, sizes, and industries.  

Over 300+ Integrations

An Overview of Our Plans & Features

Check out what you can enjoy when you choose an Axxess Networks system.  

Lite

The basics every business needs 

Pro

Includes everything in Lite 

Elite

Includes everything in Pro

Call Center

Includes everything in Pro

Axxess Our Extensive Library

With Axxess, You Have Over 200 Features at Your Fingertips

From call management to advanced messaging and collaboration tools, our platform puts a world of communication capabilities in the palm of your hand. Check out how they can streamline your operations and boost productivity, today! 

Curious About Particular Features?

From call management to advanced messaging and collaboration tools, our platform puts a world of communication capabilities in the palm of your hand. Check out how they can streamline your operations and boost productivity, today! 

Axxess Networks Business Lite Axxess Networks Business Pro Axxess Networks Business Elite Axxess Networks Business Elite + Call Center
The Essentials
Unlimited Calling within US/CA ✔️ ✔️ ✔️ ✔️
Business Phone or Toll-Free Numbers ✔️ ✔️ ✔️ ✔️
Keep Your Current Number ✔️ ✔️ ✔️ ✔️
Customer Logo on Every Phone ✔️ ✔️ ✔️ ✔️
Executive Phone for Every Extension ✔️ ✔️ ✔️ ✔️
HD Voice ✔️ ✔️ ✔️ ✔️
Dial by Name Directory ✔️ ✔️ ✔️ ✔️
Speech by Name Directory ✔️ ✔️ ✔️ ✔️
Call Controls (Transfer, Hold, Mute, etc.) ✔️ ✔️ ✔️ ✔️
Bluetooth Headset Connectivity (via Phone) ✔️ ✔️ ✔️ ✔️
Call Continuity ✔️ ✔️ ✔️ ✔️
Simultaneous Ring ✔️ ✔️ ✔️ ✔️
Call Forwarding ✔️ ✔️ ✔️ ✔️
Call Waiting ✔️ ✔️ ✔️ ✔️
Call Queues ✔️ ✔️ ✔️ ✔️
Do Not Disturb ✔️ ✔️ ✔️ ✔️
Always a Dial Tone, Never a Busy Signal ✔️ ✔️ ✔️ ✔️
Multi-Language Auto Attendant ✔️ ✔️ ✔️ ✔️
HD Video ✔️ ✔️ ✔️
Unlimited Personal Auto Attendant ✔️ ✔️
Productivity
Voicemail Notification ✔️ ✔️ ✔️ ✔️
Team Presence ✔️ ✔️ ✔️ ✔️
Call History ✔️ ✔️ ✔️ ✔️
Shared Line Appearances ✔️ ✔️ ✔️ ✔️
Busy Lamp Field ✔️ ✔️ ✔️ ✔️
Call Groups ✔️ ✔️ ✔️ ✔️
3-way Conference Calling From Phone ✔️ ✔️ ✔️ ✔️
Conference Room and DECT Phones ✔️ ✔️ ✔️ ✔️
Unlimited System-wide Phone Paging ✔️ ✔️ ✔️ ✔️
Account Codes ✔️ ✔️ ✔️
Voicemail-to-email ✔️ ✔️ ✔️
Voicemail Transcription ✔️ ✔️
Unlimited Mailboxes ✔️ ✔️
Dynamic Voice-Driven IVR's (Text-to-Speech) ✔️ ✔️
MS Outlook Integration ✔️ ✔️
Google Contacts Integration ✔️ ✔️
Mobility
Softphone App (Windows/Mac) ✔️ ✔️ ✔️
Mobile App (IOS/Android) ✔️ ✔️ ✔️
Presence on the Mobile App ✔️ ✔️ ✔️
One-touch Intercom for Mobile App & Softphone ✔️ ✔️ ✔️
Call History for Mobile App & Softphone ✔️ ✔️ ✔️
Chat and SMS for Mobile App & Softphone ✔️ ✔️ ✔️
Call Recording for Mobile App & Softphone ✔️ ✔️
Speech to Text for Mobile App & Softphone ✔️ ✔️
Hot Desking ✔️ ✔️
Meetings
Axxess SNAP.HD Video ✔️ ✔️ ✔️
Video Conference Calls to 4 users to 25 users* to 25 users*
Conference Bridge up to 99 Users ✔️ ✔️
Webinar - up to 1,000 Participants ✔️ ✔️
*Expandible (Optional Upgrade) ✔️ ✔️
Team Collaboration & Messaging
Private Group Messaging ✔️ ✔️ ✔️ ✔️
Team Messaging and Collaboration ✔️ ✔️ ✔️
Screen Sharing ✔️ ✔️ ✔️
Group Chat ✔️ ✔️ ✔️
Remote Workers
Remote Workers Connected to the Office ✔️ ✔️ ✔️ ✔️
WiFi Options ✔️ ✔️ ✔️ ✔️
Ethernet over Electric Adaptors ✔️ ✔️ ✔️ ✔️
Softphone and Mobile Apps - See Mobility ✔️ ✔️ ✔️ ✔️
Retail
All Stores Connected ✔️ ✔️ ✔️ ✔️
Wireless (DECT) Phones ✔️ ✔️ ✔️ ✔️
Messaging & Paging ✔️ ✔️ ✔️ ✔️
Integration with Door Box ✔️ ✔️ ✔️ ✔️
Integration with Overhead Paging ✔️ ✔️ ✔️ ✔️
4G LTE "LIVE" Failover - Add-on Option ✔️ ✔️ ✔️ ✔️
Individual Billing by Location ✔️ ✔️ ✔️ ✔️
Call Recording ✔️ ✔️ ✔️
Easy Integration with Call Center Functions ✔️ ✔️ ✔️
Analytics & Reports
Call History ✔️ ✔️ ✔️ ✔️
Call Log Reports ✔️ ✔️ ✔️ ✔️
CDR Export via Portal ✔️ ✔️
Trend Analysis ✔️ ✔️
SIP Trace ✔️ ✔️
Voice Analytics ✔️ ✔️
Dynamic Dashboard ✔️ ✔️
Domain Graphs & Statistics ✔️ ✔️
Administration
User Portal ✔️ ✔️ ✔️ ✔️
Customizable Hold Music ✔️ ✔️ ✔️ ✔️
Custom scheduling ✔️ ✔️ ✔️ ✔️
Up to 8-digit extensions with site codes ✔️ ✔️ ✔️ ✔️
Mix and match licensing ✔️ ✔️ ✔️ ✔️
Fraud Prevention and Caller Spoofing (STIR/Shaken Support) ✔️ ✔️ ✔️ ✔️
Unlimited Multi-Level Auto Attendants ✔️ ✔️ ✔️
Multi-language IVR ✔️ ✔️ ✔️
Call Recording ✔️ ✔️ ✔️
Single Sign-on ✔️ ✔️
Multi-factor Authentication (Mobile App) ✔️ ✔️
Real-time System Status Alerts ✔️ ✔️
Text-to-Speech for Voice-Driven IVR's and interactive menus (IVR's) ✔️ ✔️
Multi-Function Admin Portal ✔️ ✔️
Multi-site Admin and Management ✔️ ✔️
CRM - Over 200+ Integrations (Optional Feature)
MS TEAMS ✔️ ✔️
Salesforce ✔️ ✔️
HubSpot ✔️ ✔️
Connectwise ✔️ ✔️
MS Dynamics ✔️ ✔️
Oracle CRM ✔️ ✔️
Sugar CRM ✔️ ✔️
Act! ✔️ ✔️
MS Outlook ✔️ ✔️
Google Contacts ✔️ ✔️
200+ Additional CRM Integrations ✔️ ✔️
Custom CRM Integrations ✔️ ✔️
Property Management System (PMS) integration ✔️ ✔️ ✔️
Call Center
Customized Dashboard ✔️
Monitoring - Advance Call Handling Including Listen, Barge & Whisper ✔️
Mid-call Recording Redaction ✔️
Agent and Supervisor Setup ✔️
Call Queue Thresholds ✔️
Conferencing ✔️
Call Center Agent Settings ✔️
Callback in Queue ✔️
Agents in Multipe Queues ✔️
Call Queue Routing & Pickup ✔️
Call Center Reporting & Statistics ✔️
Scheduled & Auto Reporting ✔️
Abandoned Call Report ✔️
Document Sharing ✔️
Enhanced Call Recording (Optional Features)
Unlimited Scalability & Storage ✔️ ✔️ ✔️
Cloud Encryption ✔️ ✔️ ✔️
Screen Capture or Desktop Recording ✔️ ✔️ ✔️
Transcription Hashing ✔️ ✔️ ✔️
Quality Assurance ✔️ ✔️ ✔️
Voice Analytics ✔️ ✔️ ✔️
Artificial Intelligence ✔️ ✔️ ✔️
Employee Communications Assessment ✔️ ✔️ ✔️
Voice Mining for CX & Compliance ✔️ ✔️ ✔️
Compliance ✔️ ✔️ ✔️
Help Desk (U.S. Based)
Active (Real-time) QoS monitoring ✔️ ✔️ ✔️ ✔️
Premium Support ✔️ ✔️ ✔️ ✔️
24x7x365 Support - online/telephone ✔️ ✔️ ✔️ ✔️
Remote Help Desk Configuration ✔️ ✔️ ✔️ ✔️
Dedicated Project Manager for Installations ✔️ ✔️ ✔️ ✔️
Customization of Phone Directories ✔️ ✔️ ✔️ ✔️
Hands-on, Onsite Installation ✔️ ✔️ ✔️ ✔️
Platform
Geo-Redundant across US ✔️ ✔️ ✔️ ✔️
99.999% Reliability ✔️ ✔️ ✔️ ✔️
Highly Secure Portal ✔️ ✔️ ✔️ ✔️
Compliance: Kari's Law, HIPAA ✔️ ✔️ ✔️ ✔️
200+ Published API's ✔️ ✔️ ✔️ ✔️
Network Services (Optional Features)
4G LTE "LIVE" Failover - Add-on Option ✔️ ✔️ ✔️ ✔️