Getting Started: Call History

businesswoman reviewing text messages on the phone

The Call History icon, found in your top menu, will take you to the Call History page. Where you will see the calls made to and from your account for the specified date range. Call History Filters You can change the date range by clicking the Filters button. After clicking the Filters button, the Call […]

Getting Started: Adding Music On Hold

contact center specialist working in office

Clicking the Music on Hold icon will take you to your account’s music on hold center and will list all the custom music uploaded to your account that is played when you place someone on hold. Music played in a top-to-bottom order or randomized depending on how the queue was created. Music on Hold Settings […]

Getting Started: Intro To Your Portal

contact center specialist typing on the computer

Welcome to your new unified communications account! Your account on this system will allow you to make calls, receive voicemails, chat with other users in the organization, and much more. This article is designed to help teach you how to navigate to the Manager Portal, a web interface that allows you to access and control […]